Frequently asked questions


Reopening of BAnQ facilities

Top When does BAnQ plan to reopen?

BAnQ has been authorized by the Québec government, more specifically, by public health authorities, to reopen its facilities starting May 29.

BAnQ will gradually resume operations at its various locations. In the coming weeks, in accordance with guidelines issued by the Direction de la santé publique, our staff will be working hard to get ready to safely welcome patrons.

The Grande Bibliothèque will reopen its doors on July 2.

We will disclose the terms of our reopening on our Web portal for the benefit of our patrons as soon as possible.

Starting in early June, staff members at the 10 national archives centres across the province as well as at BAnQ Rosemont–La Petite-Patrie and at the National Collection will be processing research requests by telephone and email as they used to. The dates when these facilities will once again be open to on-site users will be announced shortly.

Top Which services will be provided when the facilities reopen?

The reopening process will take place in accordance with the guidelines of Québec's public health authorities.At

At the Grande Bibliothèque, starting June 2, services will be limited to the lending of books and othe rmaterials. Browsing library shelves will be forbidden, except for authorized personnel, until further notice. Patrons will only be able to walk in the service desks area, on the ground floor.

Services provided during closure of the facilities

Are there services that I can use while the Grande Bibliothèque and other BAnQ facilites are closed?
BAnQ encourages its patrons to browse and use its digital services through which they can remotely access its collections and archival holdings, borrow books in French or in English, read magazines and newspapers in French or in English, listen to music and watch videos: banq.qc.ca.

Top Subscription

My subscription expires during the closure. What should I do?

All subscriptions have been automatically extended during the closure.

Is it currently possible to subscribe to online services?

Yes. Just fill out this form to send a subscription request. Longer wait times are expected due to high demand.

Please note that subscribers who hold a library card automatically have access to online services.

My subscriber’s card has expired. Can I still access the available resources online?

Yes, access to online services is maintained for subscribers whose cards have lapsed.

I’ve joined BAnQ, but I don’t have my client number or password to access the Web portal. Is there a way to recover them?

Yes. Just fill out this form.
If you have your client number, but not your password, please use the password recovery form..

TopHold requests

I placed a hold on an item and it’s now available; will it be held for me?

Yes. The timeframe to claim materials on which a hold has been placed has been extended. This measure will not have an impact on reservation ranks. Furthermore, no fines will be charged for unclaimed items while the Grande Bilbliothèque is closed. The timeframe to claim materials on which a hold has been placed will be announced before the Grande Bibliothèque reopens.

TopEvent programming

What kind of activities does the BAnQ Web portal offer?

A great many online activites are posted on BAnQ's Web portal. Please see the calendar of activities (in French).

TopOnline reference service

Can the Ask a question form be used?

Yes. You can use the information and reference services. Please note that longer wait times are expected and that some questions will not be processed because librarians cannot access their usual resources while working from home.

Top Donating private archives

Do you still receive and process private archive donations?

Yes. However, visits, approval of new archival fonds and transportation of materials to our facilities will only be possible after BAnQ's facilities reopen. If need be, an archivist will email you to let you know the status of your request.

Services suspended during the closure of BAnQ facilities

Which services have been suspended during the closure of BAnQ facilities?

Top Loans and returns

I have materials to return. What should I do?

During the Grande Bibliothèque’s closure, drop chutes located by the main entrance will remain open 24 hours a day, 7 days a week. However, you don’t need to bring back materials for now because due dates have been pushed back. The same applies to overdue materials.

Due to the absence of employees, materials returned to the chutes can’t immediately be removed from subscribers’ accounts. Their return will be checked in when the Grande Bibliothèque reopens. Late fees will not be charged during this period.

My materials are due. Will late fees be charged?

No. The loan period for every borrowed item has been automatically graced with an extension so that no late fees will be charged until the Grande Bibliothèque reopens. You can access your account to take note of the new due dates.

My materials were overdue even before the Grande Bibliothèque closed. What about those late fees?

You’ll have to pay late fees due before the Grande Bibliothèque’s closure. No additional fees will be charged during the closure period.

I went into quarantine and couldn’t return my materials. Will fees be charged?

You’ll have to pay late fees due before the Grande Bibliothèque’s closure. No additional fees will be charged during the closure period.

Top Event programming

I wanted to take part in an activity in one of BAnQ's facilities. Will it be postponed?

All events planned at the Grande Bibliothèque or in another BAnQ facility are cancelled during the closure.

Top Online reference service

Telephone services for users will not be available until further notice.

Top Email notification

Will I be notified to return my materials or if my subscription is close to lapsing even if the Grande Bibliothèque is closed?

No. Email notification has been suspended for the time being.

Top Service québécois du livre adapté (SQLA or adapted book service)

Will the Service québécois du livre adapté (SQLA or adapted book service) continue to mail me my materials?

No. The adapted book service has been suspended.

Should I return materials obtained through the Service québécois du livre adapté (SQLA or adapted book service)?

No. The loan period for SQLA-sent materials has been graced with a 70-day extension. Due to the absence of employees, materials returned to the SQLA can’t immediately be removed from subscribers’ accounts. Their return will be checked in when the Grande Bibliothèque reopens.

Top Interlibrary loan

Will the Interlibrary loan service (ILL) continue to mail me my materials?

No. ILL service has been suspended.

Should I return materials obtained through ILL during BAnQ’s exceptional closure?

No. Since it’s not recommended that you go out, you should wait for BAnQ’s facilities to reopen to return materials obtained through ILL. No late fees will be charged during the closure period.

What should I do if an item borrowed through ILL is due?

The loan period of every borrowed item has been or will be automatically extended so that no late fees are charged until the Grande Bibliothèque reopens.

What about requests sent before the closure?

equests will be processed when the ILL service reopens.

Top Document reproduction

Is it currently possible to place a document reproduction request?

Reproduction services have been suspended. Requests will be processed when BAnQ’s facilities reopen.

Top Online resources

Which online resources will not be updated during the closure of BAnQ's facilities?

Which services intended for professionals are maintained?

Top Legal deposit

Can I ask questions or submit requests to the legal deposit service?

Yes. Questions and requests can be sent to depot@banq.qc.ca.

Can I submit the legal deposit of materials?

No. Physical documents cannot be received at the moment.

Can I submit the deposit of digital publications?

Yes. Through the extranet. (in French). Send your questions by emailing pubelectro@banq.qc.ca.

Top ISBN request number

Can I request an ISBN number?

Yes. Requests can be emailed to isbn@banq.qc.ca and isbngouv@banq.qc.ca (longer response times can be expected).

Top Services for researchers

Will questions sent by researchers to BAnQ be answered?

Yes. BAnQ staff will answer questions by email as is customary.

Top Bottin des éditeurs francophones canadiens (French-Canadian publishers directory)

Can I send modification requests to the publishers' directory?

Yes. Address change requests and questions can be sent by email at isbn@banq.ca.

Top Cataloguing in Publication (CIP)

Can I take part in the CIP programme?

Yes. Just fill in the Cataloguing in Publication Information form (in French).

Top Support services for the management of centralized and decentralized public archives

Can I send modification requests for the records retention schedule?

Yes. You can prepare and submit modification requests. However, process and approval depend on how requests were sent:

  • If you use GALA, requests will be processed and approved
  • If you don’t use GALA:
    • By email: requests will be analyzed, but official approval and transmission of requests affixed with BAnQ's seal will only be possible after BAnQ's facilities reopen.
    • PBy mail: the entire analysis and approval process will only be possible after BAnQ's facilities reopen.

Can I prepare and submit requests for the transfer of public archives?

Yes. You can submit requests by using Advitam, a transactional tool. Please note that they will be processed at a later date and that documents cannot be sent to BAnQ during this period..

Can I ask an archivist a question?

Yes. You can contact your archivist by email. Public bodies from the municipal, health and education sectors are specifically asked to contact their regional BAnQ archivist.

Top Support and collaborative service with the private archives community

Is the launch of the archives processing support programme still planned for June?

Yes. However, we will reassess the situation mid-May, if need be. If that is the case, you can contact the archivist in charge of your region at this moment.

Useful information

TopWhere?

Where is the Grande Bibliothèque and how can I get there?

Grande Bibliothèque: Map

Grande Bibliothèque

475, boulevard De Maisonneuve Est
Montréal (Québec) H2L 5C4

Phone: 514 873-1100 or
1 800 363-9028 (in Québec)
Fax: 514 873-9312

 

Berri-UQAM metro station
Buses: 15, 30 or 125

Paid parking (access from avenue Savoie and rue Berri)

Where is BAnQ Rosemont–La Petite-Patrie located and how can I get there?

Preservation centre: Map

BAnQ Rosemont–La Petite-Patrie

2275, rue Holt
Montréal (Québec) H2G 3H1

Phone: 514 873-1100
or 1 800 363-9028 (in Québec)
Fax: 514 873-7168

A parking lot located at the west end of the building is available to patrons free of charge.

Buses: 197, 94, 47, 27, 45, 10

Where are BAnQ's archives facilities located?

See the BAnQ archives facilities section

TopWhen?

When is the Grande Bibliothèque open?

See the opening hours

When is BAnQ Rosemont–La Petite-Patrie open?

Tuesday through Friday: 9 am to 5 pm
Monday: Closed

When are BAnQ's archives facilities open?

See the BAnQ archives facilities section

TopWho?

Who can use BAnQ's services?

All Québec residents have free access to BAnQ's services.

Is the Grande Bibliothèque accessible to persons with disabilities?

Yes, the Grande Bibliothèque facilitates accessibility by complying with recognized standards. It provides persons with disabilities with exceptional access to culture and information. It offers services, collections and equipment adapted to the various types of disabilities.

TopWhat?

What is Bibliothèque et Archives nationales du Québec (BAnQ)?

BAnQ, which resulted from the merging of the activities of the Bibliothèque nationale du Québec and Archives nationales du Québec, is a library-science and archival cultural institution of national stature dedicated to the acquisition, preservation and promotion of Québec's published, archival and film heritage. BAnQ makes a public library available to all Quebecers by offering a vast universal collection.

More specifically, the institution has, as part of its mission, to assemble, preserve permanently and promote Québec's published heritage materials together with any related document of cultural interest, and materials relating to Québec that are published outside Québec. BAnQ also has, as part of its mission, to provide democratic access to the heritage materials constituted by its collections, and to culture and universal knowledge, and to act, in this regard, as a catalyst among Québec library and information institutions, thereby contributing to the personal development of Quebecers. Finally, BAnQ has, as part of its mission, to supervise, support and advise public bodies in the management of their current and intermediate archives, as well as to ensure the preservation of, facilitate access to, and foster the promotion of public archives.

What services are offered at the Grande Bibliothèque?

The Grande Bibliothèque offers services for every type of user: children, business people, jobseekers, newcomers to Québec, persons with disabilities and the library and information community. Please note that, in order to benefit from some of these services, you must subscribe to BAnQ:

What collections are offered at the Grande Bibliothèque?

In addition to the National collection, which comprises all materials published in Québec, the Grande Bibliothèque has a universal collection with over 4 million items, including 1.2 million books, 220 000 CDs and DVDs, and a vast collection of magazines, journals and newspapers from Québec and elsewhere. Bibliothèque et Archives nationales du Québec (BAnQ) also makes an extensive and constantly expanding digital collection available to the public.

The Grande Bibliothèque's circulation and reference collection is divided into sections:

  • News and new releases
  • Arts and literature
  • Maps and plans
  • Science and technology
  • Economics and business, jobs and careers
  • History, geography and biographies
  • Social science and the humanities
  • Language
  • Music and film
  • Youth

BAnQ also makes adapted materials available for people with perceptual deficiencies. 

What collections are offered at BAnQ Rosemont–La Petite-Patrie?

BAnQ Rosemont–La Petite-Patrie ensures the accessibility of the special collections that are part of the Québec heritage collection, namely:

  • Posters
  • Maps
  • Postcards
  • Prints
  • Documentary iconography
  • Early books
  • Artists' books and bibliophile books
  • Performing arts programmes
  • Art bindings
  • Art reproductions

What archival collections and fonds are offered in BAnQ's archives facilities?

The 10 BAnQ archives facilitities house millions of items.

With more than 60 kilometers of written documents, namely the equivalent of approximately 185,000 archive boxes, 1,200,000 maps and plans, 18,700,000 graphical materials (photographs, postcards, prints, architectural and engineering drawings), and more than 78,000 films, videos and sound recordings, imagine everything there is to discover, read, see and hear about the history of Québec and the men and women who have shaped that history over close to four centuries.

What types of digitized materials are available in the digital collection?

Bibliothèque et Archives nationales du Québec provides access via the Internet to digital versions of tens of thousands of Québec materials, including books, newspapers, music scores, fixed images of iconographic and cartographic items, sound recordings and government publications.

These digitized resources are augmented by dozens of electronic resources from Québec and elsewhere, in all disciplines.

Top How…

… can I subscribe to online services to view BAnQ's digital materials and borrow e-books?

Just fill out the designated form. Once the accuracy of your postal code has been validated, you will receive a client number and a password that will allow you to log in to BAnQ's Web portal and use the online resources.

… can I get a subscriber's card?

By going to the subscription desk of the Grande Bibliothèque or to one of BAnQ's other facilities with a valid piece of ID and proof of residence. Please see the list of documents accepted.

… can I borrow materials at the Grande Bibliothèque?

With a subscriber's card, you can borrow a maximum of 15 items from the Grande Bibliothèque, but no more than:

  • 10 fiction films
  • 10 nonfiction films
  • 10 music CDs
  • 10 pieces of software
  • 10 language learning methods
  • 10 magazines
  • 5 roadmaps or tourist attraction maps
  • 2 video
  • 25 items on any other medium and of any other type.

Most items can generally be borrowed for 21 days, except for films for subscribers 14 years and older (7 days).

Subject to certain conditions, loans can be renewed 3 times, with the exception of loans of new items wich can only be renewed once, for the same length of time as the original loan.

... can I reserve materials?

Subscribers can reserve items that are available for lending but which have already been borrowed by another subscriber by accessing BAnQ's catalogue. As soon as the item becomes available, it is set aside for the subscriber concerned, who is informed by phone. The subscriber has four working days to pick up the item, failing which a $2 fee per item is entered in the subscriber's record.

… can I find a title in the catalogue?

By searching the catalogue.