• My account

ILL frequently asked questions


HautIdentification

What is my ILL identification number?
Your identification number is the eight-digit client number on the front of your subscriber's card.

I lost my password.
Read the “Forgot your password?” page for everything you need to know on this subject

I get an error message when I log in.

The ILL service is not provided in the following situations:

  • You have a subscription to online services only.
  • You are a subscriber age 13 or under.
  • Your subscription has expired.

If your subscription has expired, please go to the “Renewal of subscriptions” section.

HautMake an ILL request

I looked in the catalogue and found the item I'm looking for. Can I make an ILL request?
When the item you need is listed in the BAnQ's catalogue, you cannot request it through the ILL service. However, you can borrow it or refer to it on-site at the Grande Bibliothèque. If the item is checked out, you can place a hold on it.

I found the item in the Catalogue des bibliothèques du Québec. How can I request it?
Select the result that seems the most complete and click on “Get it!” to automatically complete the form.

I couldn't find the item in the Catalogue des bibliothèques du Québec. How can I request it?
If there are no search results, you can submit an ILL request using the form provided for that purpose. To do so, click on “Creat Request” in the left-hand side menu under the "My account" tab and fill out the form by hand.

Are there materials I can't request by ILL?
Borrowing conditions are determined by lending libraries and can therefore vary from one to the next. Generally speaking, however, libraries do not allow interlibrary loans of the following types of materials:
  • New releases
  • Audiovisual materials
  • Multimedia materials
  • Software and electronic materials
  • Reference materials and materials for in-house use only
  • Rare and early books
  • Cartographic materials
  • Artists' books and bibliophilic books
  • Photographs, prints, postcards, posters
  • Brochures

Haut“Create Request” Form in the Catalogue des bibliothèques du Québec

The form is under the “My account” tab.

What should I include in the "Special Instructions" field?
Enter everything likely to help BAnQ search for and identify the item you want, e.g. a specific edition.

Do I have to specify wich library has the item?
No. The ILL service searches on the basis of criteria such as charge-free access, how near a library is, and the circulation policies of the various libraries, in order to provide the best service possible in the shortest time possible.

What should I do if I get an error message when I submit my "Create Request" form?
  1. Click on "Return to the request entry page".
  2. Make sure you have only entered numbers in the "Amount willing to pay" field.

    This field does not accept $ signs, decimal markers such as periods and commas, or any other script.

Not valid

Valid

$3

3

5.00

5

14,00

14

HautFollow-up on my ILL request

How can I check on the progress of my request?
Go to the Catalogue des bibliothèques du Québec and click on "My Requests", under th "My account" tab. Your requests will be displayed.

How will I know my item has arrived and how do I calim it?
As soon as BAnQ receives the item, staff will contact you by email or by phone. You will then need to stop by the information desk during the opening hours of the Grande Bibliothèque with your BAnQ subscriber's card. If the lending library charges fees, you will have to pay them when you pick up the item.

I submitted a request a month ago, but no one has contacted me about it yet. What happened?
It takes 10 to 15 business days, and sometimes more, for BAnQ to receive requested materials. If BAnQ hasn't reached out to you, it means your request is being processed. Do not resubmit the request.
You can track your requests by going to the Catalogue des bibliothèques du Québec and clicking on "My Requests" under the "My account" tab.

HautCancellation

Why was my request cancelled?
The most frequent reason is that the item is available in BAnQ's collections. Always check the catalogue to make sure that BAnQ doesn't have the desired item. If BAnQ does have it, you can borrow it or use it on-site at the Grande Bibliothèque. If the item is checked out, you can place a hold on it.
A request may also be cancelled for the following reasons:
  • The information about the item is incomplete or incorrect.
  • No library has the item.
  • The item cannot be borrowed (in-house use only, a rare or valuable document, etc.).
  • The item could not be found within the specified timeframe.
BAnQ always contacts you to inform you of the reason for cancelling a request.

How can I cancel an ILL request?
If, exceptionally, you must cancel an ILL request, please contact the ILL service by email (peb@banq.qc.ca) or by phone at 514 873-4495 (Monday through Friday from 8:30 am to 4:30 pm) and specify the request number.