Bibliothèque et Archives nationales du Québec (BAnQ) offers, free of charge, a range of services adapted to the needs of disabled persons. The services are provided by competent staff who are especially trained to meet the needs of the disabled, including:
Like all patrons of BAnQ, disabled persons have free access to all collections, including large print books and films that are subtitled for the hearing impaired.
Sondage sur les besoins des personnes handicapées en matière de collections et de services de bibliothèque - Rapport final (French only) [PDF file - 806 ko]
Plan d'action relatif aux services adaptés [French only]
Politique d'accessibilité de BAnQ [French only]
A teletypewriter (TTY) is available at the Grande Bibliothèque on one of the public phones located near the Avenue Savoie entrance (north side of the hall, in front of the Café des lettres).
If you would like to contact BAnQ's user services by TTY, the message relay centre will connect you. You can call the centre by dialling 711 from your TTY. The following information will be useful to guide the telephone operator at the relay centre:
BAnQ gives its deaf and hearing-impaired patrons the opportunity to borrow a visioguide so that they can learn more about the Grande Bibliothèque, its history, collections and services. The tour is available in Québec Sign Language (LSQ) and American Sign Language (ASL).
The visioguides are available free of charge in exchange for proper identification at the information desk on the ground floor.
Please visit the Self-guided tours (in French only) section.