Digital copy services

BAnQ provides its users with digital copies of documents that are part of its heritage collections and archives centres.

Please note that, due to the holidays, reproduction services will be slowed down from December 18, 2017 through January 5, 2018. During this period:
  • Urgent requests (maximum deadline of 5 business days) will not be processed;
  • Regular requests (maximum deadline of 15 business days) will be processed within 20 to 25 business days, depending on the request date.
  • We apologize for any inconvenience this slowdown may cause.

    TopTo order

    Reproduction requests must be submitted through the online reproduction request form.

    Please fill in all the fields in the form. The request must include the following elements:

    • Complete contact information of the user (name, address and phone number)
    • Complete references for the document to be reproduced (title, author, year of publication, relevant pages, etc.), including the identification number
    • Type of reproduction and format
    • Purpose of the reproduction (e.g. personal use, publication, exhibition, Web site, etc.)

    Please note that the quality of a reproduction may vary from one document to the next depending on the date of creation of the digital file and the condition of the original document.

    BAnQ reserves the right to refuse that a document be reproduced if there is a risk of damaging it during the reproduction process.

    For further information on document reproduction, please contact remote reference service.

    Time frame

    Requests are processed within 15 business days from date of payment. Urgent requests are handled within 5 business days from date of payment. Cost is double the basic rate for urgent requests.

    Photographic products

    Regular requests

    15 business days from payment date

    Urgent requests

    5 business days from payment date

    Digital file

    Maximum 35 documents

    Maximum 15 documents

     

    Top Rates

    See the schedule of fees and charges.

    Payment

    The total amount must be paid in advance by postal order or credit card (MasterCard, Visa); cash and debit card payment can only be made in person. Personal cheques are also accepted. Organizations who have been issued a client account number can pay upon receipt.

    A BAnQ employee will contact the user to confirm the amount of the transaction and the payment terms.

    Delivery

    Orders may be picked up by the client or mailed to the client. Digital files can be downloaded from a file transfer protocol (FTP) site. To have a message delivered by private courier, the user must provide the name of the courier company as well as its account number.

    Our partners

    Catalogue des bibliothèques du Québec. RFN. RDAQ. Les Amis de BAnQ. Fondation de BAnQ.