Overdue materials


Borrowed materials must be returned to the Grande Bibliothèque on or before the due date or late fees will be charged.

A transaction slip is issued when you check out materials at the ground floor service desk or at self-checkout stations. The slip provides a list of the items you have borrowed and the due date for each of them. Keep your receipt until you return the items.

When an item is more than six days late, a loan renewal is no longer possible.

TopFines

Late fees are as follows:

  • children CDs, DVDs, VHS or video games: $0.25/day
  • adult CDs, DVDs, VHS or video games: $0.50/day
  • other children materials: $0.10/day
  • other adult material: $0.30/day

 Late fees can be paid:

  • by Visa or MasterCard in your online subscriber's record (fees must amount to at least $5 to be paid);
  • by Visa, MasterCard, debit card (fees must amount to at least $5 to be paid) or cash at one of the pay stations located on the Grande Bibliothèque's ground floor;
  • by Visa, MasterCard (fees must amount to at least $5 to be paid), debit card or cash at the service desk located on the Grande Bibliothèque's ground floor.

TopOverdue notices

Seven (7) days after the due date, BAnQ notifies the patron by phone or by mail.

Fourteen (14) days after the due date, BAnQ sends an overdue notice by mail.

Twenty-one (21) days after the due date, BAnQ issues a bill. The amount charged includes:

  • the cost of the item;
  • the administrative fees ($3 for a journal or magazine and $10 for any other item);

Your library privileges will be withdrawn until the bill is settled or until the materials are returned and the late fees paid.

BAnQ may hire a collection agency to recover outstanding debts.

 

Our partners

Catalogue des bibliothèques du Québec. RFN. RDAQ. Les Amis de BAnQ. Fondation de BAnQ.