Overdue materials


Borrowed materials must be returned to the Grande Bibliothèque on or before the due date or late fees will be charged.

A transaction slip is issued when you check out materials at the ground floor service desk or at self-checkout stations. The slip provides a list of the items you have borrowed and their respective due date. Keep the slip until you return the items.

When an item is more than six days late, a loan renewal is no longer possible.

TopFines

Late fees are as follows:

  • children CDs, DVDs, Blu-rays and video games: $0.25/day
  • adult CDs, vinyl records,DVDs, Blu-rays and video games: $0.50/day
  • other children materials: $0.10/day
  • other adult material: $0.30/day

 Late fees can be paid:

  • by Visa or MasterCard in your online subscriber's account (fees must amount to at least $5 to be paid this way);
  • by Visa, MasterCard, debit card (fees must amount to at least $5 to be paid this way) or cash at one of the pay stations located on the Grande Bibliothèque's ground floor;
  • by Visa, MasterCard (fees must amount to at least $5 to be paid this way), debit card or cash at the service desk located on the Grande Bibliothèque's ground floor.

TopOverdue notices

Seven (7) days after the due date, BAnQ notifies the patron by phone or by mail.

Fourteen (14) days after the due date, BAnQ sends an overdue notice by mail.

Twenty-one (21) days after the due date, BAnQ issues a bill. The amount charged includes:

  • the cost of the item;
  • the administrative fees ($3 for a periodical and $10 for any other item);

Your library privileges will be withdrawn until the bill is settled or until the materials are returned and the late fees paid.

BAnQ may hire a collection agency to recover outstanding debts.

 

Our partners

Ville de Montréal. Fondation de BAnQ. Les Amis de BAnQ. Catalogue des bibliothèques du Québec. RDAQ. RFN.