Interlibrary loan (ILL) for BAnQ subscribers


 

The interlibrary loan request (ILL) allows subscribers to all the services of Bibliothèque et Archives nationales du Québec (BAnQ) to obtain materials not owned by BAnQ by borrowing them from another library. Subscribers must be 14 and older.

Before placing an ILL request, please check the catalogue to make sure BAnQ does not have the item you need.

 

Haut Place an interlibrary loan request

Interlibrary loan requests must be submitted using the ILL request form issued by the Catalogue des bibliothèques du Québec.

  1. Go to the Catalogue des bibliothèques du Québec site to sign in:
    • Log in using your client number (eight digits) and BAnQ password.
    • Select "Bibliothèque et Archives nationales du Québec" as your home library.
  2. Use the search fields to locate the item you need.
  3. If you find the sought-after item, click on "Get it!"; most of the information will be automatically displayed. Add additional details if necessary.
  4. If you do not find the requested item, click on "ILL request" in the left-side menu and fill out the form by hand:

    Help us process your request

    • Write the item's complete title.
    • Add information such as the names of the author and editor, the date of publication and the ISBN.
    • Specify the maximum amount you are willing to pay in the event that the lending library charges for the loan.
    • Fill out one form per item or photocopy request. To obtain a complete or partial photocopy of a document, click on "Copy".
  5. Click on "Submit". The request is forwarded to the interlibrary loan service.
  6. When you are finished, click on "Sign out".

 

You can check the status of your request by accessing the Catalogue des bibliothèques du Québec and clicking on "My requests".

If necessary, check the Quick reference and Frequently asked questions pages or call us at:
514 873-1100, option 3
1 800 363-9028, option 3 (toll-free number in Québec)
banq.qc.ca/question

 

Ce contenu peut comporter des obstacles à l'accessibilité.Help is available if you are unable to fill out this form. Please contact us by dialling 514 873-1100 (Montréal area) or 1 800 363-9028, option 3 (elsewhere in Québec).
 

Haut Terms and conditions of interlibrary loan

The terms and conditions of BAnQ's ILL service are in compliance with BAnQ's interlibrary loan policy (in French only) and prescribed by by-law.

Maximum number of requests

  • 5 requests to borrow materials at a time.
  • 5 requests for photocopies (magazine or journal articles, microfiches or parts of a document) at a time.

Borrowing conditions

Borrowing conditions (loan period, cost, possibility of renewal, restrictions including in-library use only, etc.) are set by lending libraries. A library can also reclaim a loaned-out item at any time, in which case you are required to return it.

Charges

The service is very often free of charge since BAnQ has reciprocal agreements with a number of Québec and Canadian libraries. However, some libraries can charge lending fees ranging from $10 to $25. If the item cannot be borrowed for free, you will have to pay the fees charged by the lending library.

On the ILL request form, you are asked to specify the maximum amount you are willing to pay. If the fees charged by the lending library exceed this amount, BAnQ will notify you before proceeding with the borrowing request.

BAnQ will charge the costs incurred to your account; they are payable upon receipt of the item or photocopies.

Cancelling a request

If, exceptionally, you must cancel an ILL request, please contact ILL staff by email (peb@banq.qc.ca) oy by phone and specify the request number.

Picking up materials

BAnQ staff will contact you by email or phone upon reception of the item.

To pick up the item, you must stop by the information desk during the opening hours of the Grande Bibliothèque with your library card. If necessary, you will have to pay fees owed to retrieve the item or photocopy.

Returning materials

It is important to return materials at the information desk during the opening hours of the Grande Bibliothèque. Under no circumstances can materials borrowed through the ILL service be returned at a self-service return terminal, a drop chute or in another library.

In the event of late returns, current BAnQ fines will apply and be charged to your account.

Renewing materials

To renew a request, please contact ILL staff by email (peb@banq.qc.ca) or by phone five days before the stated due date, and specify the request number. BAnQ will notify you of the lending library's decision.

Lost or damaged materials

If an item borrowed through ILL is lost or damaged, a bill will be sent to you upon receipt of the bill from the lending library, and the fines will be charged to your account.

Our partners

Ville de Montréal. Fondation de BAnQ. Les Amis de BAnQ. Catalogue des bibliothèques du Québec. RDAQ. RFN.