Subscribe to all services

Services provided
Subscription to all services
Documents accepted as proof of residence and identity
Documents not accepted as proof of residence and identity
Free of charge
Duration of subscriptions
Renewal of subscriptions
Children
Responsibilities
Lost card
How do I update my address?
How do I update my account?


TopServices provided

Joining provides patrons with a subscriber's card allowing them to use all services, collections and equipment provided on site at the Grande Bibliothèque or online on the BAnQ Web portal. Patrons will be able to:

 

TopSubscription to all services

To obtain your subscriber’s card, stop by the subscription desk (Comptoir d'abonnement) of the Grande Bibliothèque or at one of BAnQ's ten other facilities.

You have to present valid proof of identity and residence. All documents must be recent.

TopDocuments accepted as proof of residence and identity

Proof of residence

  • Driver’s license
  • Official document from the government of Canada, including:
    • income tax notice of assessment
    • Canada child benefit cheque
    • employment insurance cheque
    • old age security cheque
  • Official document from the government of Québec, including:
    • vehicle registration certificate
    • social security cheque
    • welfare cheque
    • income tax notice of assessment
    • tutorship or curatorship judgment issued by the Superior Court of Québec
  • Official municipal document, including:
    • school or municipal tax bill
    • real estate evaluation notice
  • Document addressed to you from a recognized educational institution (secondary school, CEGEP, university)
    • report card or transcript of credits
    • student or teaching staff identification card
    • proof of enrolment in a course
  • Utility bill (no more than 1 year old)
    • electricity
    • gas
    • Internet
    • phone
    • cable
  • Official document from a banking institution or credit union (no more than 6 months old)
    • statement of account
    • credit card statement

Accepted proof of identity
(does not necessarily include an address)

  • Driver’s license
  • Health insurance card
  • Passport
  • Certificate of citizenship or permanent residency
  • Any other official document from the government of Canada
  • Any other official document from the government of Québec
  • Any other official document from a municipal government, including:
    • valid Accès Montréal card
  • Valid public transit card, for instance a registered photo OPUS card
  • Valid identification card from a recognized educational institution (secondary school, CEGEP, university)

TopDocuments not accepted as proof of residence and identity

  • Hospital card 
  • Senior citizen card
  • Lease
  • Business card
  • Personalized self-stick address label
  • Personalized cheque

TopFree of charge

Joining is free of charge for all Québec residents. Non-residents of Québec can join by paying for the duration of their subscription.

Anyone holding a permanent or temporary residence permit (for work or study) and residing in Québec can join free of charge to all services and obtain a subscriber's card. You have to present valid proof of identity and residence. All documents must be recent. The duration of the subscription is determined by the expiry date of the residence permit.

TopDuration of subscriptions

When you join BAnQ, your subscription is valid for two (2) years.

When your subscription expires, you need to present your subscription card and valid identification and proof of residence at the subscription desk. All fines and fees charged to your account must be paid before you can renew.

TopRenewal of subscriptions

If the fees in your account amount to less than $10 and your card has been expired for less than 2 years, you can renew your subscription by calling us at 514 873-1100, option 2 (Montréal region) or 1 800 363-9028, option 2 (elsewhere in Québec). Have your subscriber’s card close at hand.

 

If your card has been expired for more than 2 years, you must stop by the subscription desk (comptoir d'abonnement) at the Grande Bibliothèque or in one of the other BAnQ facilities with your card and valid personal I.D. and proof of residence. If the fees in your account amount to more than $10, you will have to pay them or, at least, lower your balance to less than $10.

TopChildren

Children can join BAnQ and subscribe to all services. However, persons 13 years of age or younger must be accompanied by a parent or tutor when they join. The parent or tutor signs the child's subscriber's card and is responsible for the subscription privileges granted.

Proof of identity is required for the child and proof of residence for the parent or tutor.

The subscriber's card for children provides access to all services offered at Espace Jeunes and in the printed music collection.

TopResponsibilities

When you join, you agree to:

You must inform BAnQ immediately of the loss or theft of your subscriber's card and of any change of address.

TopLost card

If you lose your card, you must notify BAnQ immediately. Your new card will be given to you at the subscription desk (Comptoir d'abonnement), and, as with a new subscription, you will have to present proof of identity in order to obtain it. A fee is charged for replacing the lost card.

TopHow do I update my address?

You can change your address by calling us at 514 873-1100, option 2 (Montréal region) or 1 800 363-9028, option 2 (elsewhere in Québec). Have your subscriber’s card close at hand. 

You can also stop by one of BAnQ's facilities with valid personal I.D. and proof of residence indicating the new address.

Only if you subscribe to online services can you inform us of a change of address by phone or by email. You will need to specify your 8-digit client number.

TopHow do I update my account?

You can update your phone numbers, email address and password by going online to My account, stopping by one of BAnQ's afacilities in person or by calling or emailing us.

Our partners

Ville de Montréal. Fondation de BAnQ. Les Amis de BAnQ. Catalogue des bibliothèques du Québec. RDAQ. RFN.