Reservations


Reserve an item online

1. Access “My record”, and then click on the “Iris Catalogue” tab in the menu bar.
2. Proceed with your search in the Iris Catalogue.
3. Once you have found the item, click on the “Reserve” link.
4. A “Reservation request” message is then displayed, indicating your rank in the list of subscribers who have reserved this item. Click on “Confirm”.
5. The “Reservation awaiting verification” message is displayed. In a few minutes, you can check the “Reservations” page of your subscriber’s record to see if your reservation request has been accepted.
6. To exit your record safely, click on “Logout”.
7. If you no longer want to reserve the document, you must cancel the reservation by clicking on the “Cancel” button on the “Reservations” page of your subscriber’s record.

Item on holdTop menu

Once the item is available, you will be informed by phone. You will have 4 days to  pick up the item on Level R of the Grande Bibliothèque in the News and new releases section, with your subscriber’s card and the information provided by phone. During this period, you can cancel the reservation at no charge. However, if you do not cancel your reservation and do not  pick up the item, a $2 fine will be charged to your record.

Reservation requests deniedTop menu

A reservation request can be denied for the following reasons:

1. The item cannot be borrowed because, for instance, it is reference material or can only be consulted on-site.
2. BAnQ holds more than one copy of the title and at least one is available.
3. You have made the maximum number of reservations allowed.
4. The fines charged to your record have reached the maximum allowed ($5 for a child and $10 for an adult).
5. You have just reserved this item, but it is not yet indicated in the list of your reservations.

StatusTop menu

Reservation awaiting verification: Your reservation request has been sent to the server. It will take a few minutes before the request is accepted or denied.
Not yet available: The item is either on loan to another user, on order or in processing.
Will be available shortly: BAnQ will be in touch with you shortly, as soon as the item is available for you.
Available until (date): You may come and pick up the item or cancel your reservation at the date shown at the latest.

RankTop menu

Shows your rank in the list of subscribers who have reserved the item.

Cancel a reservationTop menu

The item reserved for you will be available during a 4-day period during which you can cancel the reservation at no charge by clicking on the “Cancel” button on the “Reservations” page of your subscriber’s record. If you do not cancel the reservation and do not pick up the item, a $2 fine will be charged to your record.



Our partners

Catalogue des bibliothèques du Québec. RFN. RDAQ. Les Amis de BAnQ. Fondation de BAnQ.