The BAnQ Ombudsman

In December 2012, Bibliothèque et Archives nationales du Québec(BAnQ) welcomed a new Ombudsman appointed by the Board of Directors, Ms. Élisabeth Goodwin (egoodwin@greycasgrain.net).

Appointment and functions

The appointment process and the functions of the BAnQ Ombudsman are governed by the Règlement sur le Protecteur des usagers de Bibliothèque et Archives nationales du Québec [Regulation Respecting the Ombudsman of Bibliothèque et Archives nationales du Québec].

The Ombudsman's job is to receive and look into all the complaints lodged by BAnQ patrons who, having exhausted all available and usual internal avenues of recourse, feel discriminated against or unfairly treated with regard to BAnQ's services. His duties also involve investigating as he deems necessary, assessing the merits of the request and submitting his recommendations to the relevant authorities, if need be.

As a part of his mandate, the Ombudsman has complete freedom of action and reports annually on his activities to the BAnQ Board of Directors. The Ombudsman is not an employee of BAnQ.

Contact the Ombudsman

If, after having exhausted all available and usual internal avenues of recourse, you feel discriminated against or unfairly treated with regard to BAnQ's services, you can ask the Ombudsman to review it:

Biographical note on Ms. Élisabeth Goodwin

Ms. Élisabeth Goodwin, a member of the Barreau du Québec since 1995, joined the Grey Casgrain law firm as a lawyer in 1999. She was formerly a legal researcher for the Public Inquiry Commission Appointed to Inquire into the Sûreté du Québec (1997-1998).

Ms. Goodwin also teaches civil law at the École du Barreau du Québec where she has been a professor since 2004. She is also a member of its Comité d'évaluation des programmes et examens.

Furthermore, Ms. Goodwin is active within various governing authorities: she sits on the Board of Directors of the Foundation of the YMCAs of Québec, is Secretary of the Fondation Rona Amir and a member of the Comité des avocates dans la profession.

Our partners

Catalogue des bibliothèques du Québec. RFN. RDAQ. Les Amis de BAnQ. Fondation de BAnQ.